Politique d’expédition

Thank you for shopping with us. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing Time

Orders are typically processed within 1-3 business days after payment is confirmed.

Please note:

Orders are not processed or shipped on weekends or public holidays.
During peak seasons, promotional periods, or holiday sales, processing times may be slightly longer.
If we experience a high volume of orders, shipments may be delayed. In such cases, we will do our best to notify customers promptly.

2. Shipping Destinations

We currently ship to most countries and regions worldwide.

However, please note:

Shipping availability may vary depending on your location.
Some remote areas or restricted regions may not be eligible for delivery.
We reserve the right to cancel and refund orders if shipping to the provided address is unavailable.

3. Estimated Delivery Time

Estimated delivery times vary by destination and shipping method selected at checkout.

Typical delivery timeframes are as follows:

United States: 5-12 business days
Canada: 7-15 business days
Europe: 5-12 business days
Australia & New Zealand: 7-15 business days
Asia: 3-10 business days
Other regions: 7-20 business days

Please note that these are estimated delivery times only and are not guaranteed.

Delivery may be affected by factors beyond our control, including:

customs clearance
carrier delays
weather conditions
public holidays
incorrect shipping information

4. Shipping Fees

Shipping charges are calculated at checkout based on the destination, package weight, and selected shipping method.

From time to time, we may offer:

free shipping promotions
discounted shipping rates
region-specific shipping offers

Any such offers will be clearly displayed on our website or at checkout.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number, if tracking is available for your selected shipping method.

Please allow 24-72 hours for tracking information to update after shipment.

6. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, and other related fees may apply depending on your country's regulations.

Unless otherwise stated:

customers are responsible for any customs duties, import taxes, or additional charges imposed by their local authorities
these charges are not included in the product price or shipping fee

If a shipment is refused due to unpaid customs fees or taxes, the order may be returned to us. In such cases, any return shipping fees or related charges may be deducted from the refund.

7. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information is accurate and complete at the time of purchase.

We are not responsible for orders lost, delayed, or delivered to the wrong address due to incorrect or incomplete address information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that changes can be made once the order has been processed or shipped.

8. Lost, Stolen, or Delayed Packages

We are not liable for shipping delays caused by carriers, customs, or events beyond our control.

If your package is lost or significantly delayed, please contact us and we will do our best to assist you in working with the shipping carrier.

Please note:

once the package has been handed over to the carrier, delivery is under the carrier's responsibility
we are not responsible for stolen packages marked as delivered
customers should ensure that the delivery location is secure